AI Chatbot Development in Dubai for English and Arabic AI Agents
XII Labs builds AI chatbots and agents that answer questions, qualify leads and complete routine tasks in English and Arabic. They are designed for UAE businesses that receive the same enquiries every day on their website and WhatsApp and want fast, accurate replies without losing the human touch.
An AI chatbot agency in the UAE builds assistants powered by large language models that answer customer questions from a company's own approved information, in English and Arabic. They qualify leads, book appointments, look up records and hand conversations to staff when needed, running on websites, WhatsApp and internal tools, with guardrails that stop them inventing answers.
01
What our AI agents can do
We build customer facing assistants and internal agents. Customer facing assistants answer questions about projects, menus, products, prices and policies, qualify enquiries by asking the right follow up questions, and book viewings, tables or calls. They run on your website and on WhatsApp through the official API. Internal agents help your team with repetitive work, such as summarising lead conversations, drafting follow ups, classifying enquiries or pulling data from your CRM. Every agent works from an approved knowledge base you control, can reply in English or Arabic, and passes the conversation to a person with a full summary when a question is sensitive or outside its scope.
02
How we build reliable AI assistants
We start by collecting the questions customers actually ask and the answers your best staff give, then turn them into a structured knowledge base. The assistant's instructions define what it may and may not say, how it handles prices and commitments, and when it must hand over. We defend against prompt injection and attempts to make it reveal private data. Before launch we test it against real past conversations and tricky edge cases in both languages, and fix every wrong or vague answer. After launch we review transcripts regularly, update the knowledge base as offers change, and keep a clear record of what the assistant said.
03
Why AI agents fit UAE customer expectations
UAE customers expect fast replies at any hour, often on WhatsApp and often in Arabic. Many enquiries arrive in the evening or at weekends when sales and service teams are offline, and a slow first reply is frequently the reason a lead goes cold. A well built assistant replies instantly, asks the qualifying questions your team would ask, and books the next step, so staff spend their time on conversations that need a person. Because it answers only from approved information and hands over when unsure, it protects your brand rather than guessing, which matters in regulated sectors such as real estate.
What you get
Deliverables
01Knowledge base from your approved information
02Website chat assistant
03WhatsApp AI assistant
04Lead qualification and booking flows
05English and Arabic replies
06Human handover with conversation summary
07CRM integration
08Transcript review and updates
How it runs
Our process
01
Collect
We gather real customer questions, approved answers, policies and the tasks the agent should handle.
02
Design
We define the agent's rules, tone, handover points and integrations with your systems.
03
Test
We test against past conversations and edge cases in English and Arabic and fix every weak answer.
04
Run
We launch, review transcripts and keep the knowledge base current as your offers change.
FAQ
AI Agents: questions UAE clients ask
How much does AI chatbot development cost in Dubai?
Pricing depends on the channels, the size of the knowledge base, integrations with your CRM or booking systems, languages and expected conversation volume, which affects model usage costs. A focused website assistant costs less than a multi channel agent. We send a free proposal after reviewing your use case.
Can an AI chatbot reply in Arabic?
Yes. Modern language models handle Arabic well, and our assistants reply in the customer's language. We test Arabic answers with native readers and adjust the tone, formality and wording, so replies read naturally rather than like a translation. Customers can switch language mid conversation and the assistant follows.
Will the chatbot make up wrong answers?
It is designed not to. The assistant answers only from an approved knowledge base, follows rules about prices and commitments, and hands over to a person when it is unsure. We test it against real conversations before launch and review transcripts afterwards to correct any weak answers.
How long does it take to build an AI agent?
A focused assistant for one channel can be ready in a few weeks, depending mostly on how quickly the knowledge base and approvals come together. Agents with several integrations or channels take longer. We agree scope and a schedule in the proposal.
Can the AI chatbot work on WhatsApp and my website?
Yes. The same assistant and knowledge base can run on your website chat and on WhatsApp through the official Business API, with conversations logged in your CRM or shared inbox so your team sees everything in one place and can step in at any moment.
Do you build AI agents for companies in Abu Dhabi?
Yes. We build AI assistants and agents for businesses in Abu Dhabi, Dubai and across the UAE, including real estate, hospitality, retail and luxury services. Delivery is remote, with workshops and training available online or in person, and ongoing transcript reviews keep answers accurate as your offers change.
